q&a
questions that should guide you through your journey...
I do not see my size what do I do?
- Reach out through the contact page or through email at pyxes.us@gmail.com and we can work together. If you want something in a size that is not visible on the website, there will be no upcharge.
How long should my order take?
- Your order should take anywhere between 3 - 6 or weeks depending on the item. That may seem like a large gap of time but there is only one person on the other side of your screen. Sometimes I will need to wait for materials, other times I won't, it just depends. Depending on the garment you order it will take me around 1 - 2 weeks to make it, then I ship it out. Once I ship it out it's no longer in my control, that's the carrier’s issue. If needed, I will reach out to keep you up to date about any delays.
Do you offer exchanges and returns?
- No, unless there is something wrong with your order. All items are made to order so I do not have any stocked away to send out. If you send anything back to me, you will pay the postal fees. If you have any concerns reach out through email or the contact page I will work with you and we will sort something out together.
Do you offer alterations and repair services?
- Yes I do, but you will pay postal fees to have the item delivered to me. Clothes are meant to be worn and get beat up so repairs are bound to happen. Just reach out through email or the contact page. If you want to repair it yourself but need help you can email me or send me a message through the contact page.
Do you use AI for anything?
- NO. Everything you see, read, hear, click and potentially wear are all developed/created by me and me alone.
Do you accept custom work?
- Depends. Reach out through email or the contact page.
Do you do rentals/loans?
- No.
Where are your products made?
- Currently in my parent's basement in N. Idaho, USA.
Who is the cat on your about page?
- Nessie.
Is the cat nice?
- I think he is but to be honest, no, not really. He is oddly territorial.